Box Office Ticketing & Revenue Specialist

Full Time
Salaried
Application Deadline:  September 30, 2023

Do you have an eye for details with mean organizational skills and the ability to manage competing priorities? The Box Office Ticketing & Revenue Specialist role could be for you! 

The Box Office Ticketing & Revenue Specialist is responsible for assisting with high-level ticket sales including initial contact with VIP Packages to weekly revenue sales reporting, as required. The Ticketing & Revenue Specialist will also be responsible for assisting in the implementation of any new seating manifests, seating charts or theatre configurations. The Ticketing & Revenue Specialist will be responsible for the maintenance and technical support of all ticketed events for both the Avalon and OLG Stage Theatres, ensuring accuracy and allowing for a continuance of operation year round. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you. 

The job involves: 

• Liaise between Artist Management & Tour VIP Representatives to build shows in Ticketmaster Event Management through Spec Sheets and Platinum Submissions in advance of concert announce  

• Executes all components of ticketing On-sales, all Presales, Platinum sales, VIP package sales  

• Assists in the monitoring and reporting of sales trends on a daily basis  

• Execute adjustments to inventory and dynamic pricing modules 

• Alter floorplans, update seat configurations and manipulate inventory within Ticketmaster HOST/TOR  

• Assist with onboarding and educating staff on the latest ticketing software.  

• Responsible for managing, maintaining, updating, and troubleshooting any technical discrepancies with ticket selling, printing and ticket scanning hardware / software.  

• Responsible for weekly/biweekly review of all Avalon and OLG entertainment on Ticketmaster.ca.  

• Ensure compliance with Ticketmaster Contract at all times.  

• Investigate and find resolution for challenging customer service ticketing situations in a timely manner.  

•  Work collaboratively with Database and Accounting to ensure accuracy in revenue and account reporting 

• Flexibility to support a 24/7 operation, predominately afternoon and evening shifts depending on show activity 

The ideal candidate has: 

• Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

• Minimum of 2 years of ticketing expertise with software knowledge of Ticketmaster Event Manager, HOST – TMWinn99, TM1 Events, TM1 Entry, TM1 Reports, TM1 Sales and Pricemaster Events 

• Must be detail-oriented with the ability to multi-task and juggle competing priorities  

• Stong verbal and written communication skills 

• A passion for live events and strong desire to assist in creating the ultimate experience 

• Minimum of 2-3 years of Supervisory experience preferably in a high-volume entertainment environment 

• High level organization and time management skills and ability to prioritize tasks 

• Ability to maintain and conduct oneself with the highest level of confidentiality and professionalism 

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.