Momentum Associate

Do you anticipate guests’ needs, exceed their expectations and respond to requests, concerns and issues in a positive and professional manner? At Fallsview Casino Resort we provide our customers with incomparable casino player rewards and VIP treatment. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Enrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing complimentaries to qualified players based on level of play
• Redeeming offers, selling gift certificates, booking show tickets and hotel rooms
• Handling high volumes of guest interactions for long periods of time
• Marketing the rewards card on the gaming floor to guests

• Acting as an ambassador, engaging guests to increase awareness and participation in promotions and tournaments
• Maintaining professionalism under stressful situations and prioritizing tasks
• Ability to stand for extended periods of time
• Working safely, and in compliance with OH&S policies and legislation
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Previous customer service experience in Sales, Marketing or Tourism
• Smart Serve certification
• Knowledge of Niagara Region and surrounding areas
• Excellent organizational, written and verbal communication skills
• Exceptional data entry skills with a strong attention to detail in a fast paced environment
• A dynamic, lively and outgoing personality
• Knowledge of Microsoft Office, AS400 and CMP computer systems

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.  Accommodations are available upon request for candidates taking part in all aspects of the selection process.