Theatre Usher-Dual Box Office

Do you anticipate guests’ needs, exceed their expectations and respond to requests, concerns and issues in a positive and professional manner? At Fallsview Casino Resort we provide our guests with incomparable casino player rewards and VIP treatment. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Directing and escorting guests to their seats and attending to any special needs they may have
• Checking and scanning tickets
• Reserving event tickets on a computerized ticketing system
• Working within an environment that at times includes restricted lighting and space, strobe lighting, and prolonged exposure to loud music
• Managing and reconciling daily cash sales, distributing event tickets, and attending to any special needs a guest may have
• Assisting with special events in the Grand Hall
• Ability to stand for extended periods of time, move equipment and other items as needed
• Maintaining professionalism under stressful situations
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Working independently as one team that supports and helps one another
• Working safely, and in compliance with OH&S policies and legislation
• Flexibility to support a 24/7 operation, predominately afternoon and evening shifts

The ideal candidate has:

• 3 - 6 months experience as a Theatre Usher in an Entertainment venue
• Knowledge of the Niagara Region and outlying districts
• Ability to consistently walk up and down stairs
• Able to lift up to approx. 25lbs
• Good manual dexterity and vision
• Excellent problem solving and decision making skills
• Exceptional planning, organizational and time management skills
• Strong attention to detail

• The ability to speak multiple languages

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.